UAE National Warranty Cost Clerk | Al Futtaim Automotive | Al Futtaim Motors

Job Requisition ID: [[157436]]

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:
The primary focus of this role is to create and adjudicate warranty claims performed by the respective service centers from Toyota and Lexus branches across the UAE effectively and in a timely manner as per Toyota Motor Corporation warranty policy and procedures.

What you will do:    

• Create and submit warranty claims on all repairs done under warranty
• Evaluate areas of major incidents and apply control measures to minimize repair and warranty costs
• Instruct the workshop on warranty compliance processes and provide an action plan on areas of non-conformity that do not comply with warranty policies and procedures
• Ensure excellent quality of warranty processing to minimize rejection and outstanding amounts, and maximize repayment and recoveries from the warranty department
• Establish the correct problem and remedy codes (and their explanation),operation number, and record the same on the claim
• Ensure all parts and consumables are recorded in the warranty claim
• Ensure there is no financial discrepancy between the online system and the actual claim being processed
• Assisting the warranty auditor by providing all the necessary documents requested to fulfil the warranty audit
• Resubmission of all warranty claim rejections in a timely manner
• Ensure all recall campaigns available for the vehicle are completed upon the customer’s visit to the service center
• Ensure all parts that are replaced under warranty are properly tagged and stored in the warranty parts room as per policy
• Ensure parts that are handed over to the warranty storeroom are properly recorded in the log sheet
• Ensure that warranty-replaced parts are disposed of in a timely manner
• Ensure all parts recovery requests are being processed on time

Required skills to be successful:

• Computer skills
• Customer Service
• Administration skills
• Good oral and written communication

About the team:
In this role, you will be working in a fast paced environment reporting directly to the Branch Aftersales Manager.

What equips you for the role:

• High school Diploma
• Proficient in Microsoft Office
• Automotive experience is of advantage