Website Emirates NBD
Emirates NBD, the leading banking group in the region was formed on 16th of October 2007 when the shares of Emirates NBD were officially listed on the Dubai Financial Market (DFM). The Emirates NBD 2007 merger between Emirates Bank International (EBI) and the National Bank of Dubai (NBD), became a regional consolidation blueprint for the banking and finance sector as it combined the second and fourth largest banks in the United Arab Emirates (UAE) to form a banking champion with the largest asset base in the GCC region summing up to AED 281.6 billion as at 31st December 2009, capable of delivering enhanced value across corporate, retail, Islamic and investment banking throughout the Gulf Cooperation Council (GCC) region
Trainee – Customer Care Advisor
JOB DESCRIPTION
- Improve self-productivity
- Minimize errors
- Minimize processing time
- Deliver consistent customer service
- Ensure quick and accurate processing of customer requests
- Manage customer queues efficiently
- Maintain high levels of service standards while dealing with customers
- Ensure adherence to laid down policies & procedures
- All exceptions/deviations has to be immediately referred to approving authority as per the delegation
- Minimize operational losses due to errors
- Effective review of day end reports
- Timely rectification of errors
- Attend the mandatory trainings
- Identify additional training needs/ areas and get nominated for the available training sessions