Website flydubai
Dubai-based flydubai strives to remove barriers to travel and enhance connectivity between different cultures across its ever-expanding network. Our agility and flexibility as a young airline has enhanced Dubai’s economic development, in line with the Government of Dubai’s vision, by creating trade and tourism flows in previously under-served markets. Since launching its operations in 2009..
Sales Supervisor – Sales Shop
1. Supervising the team of Sales Agents, Cashiers, compiling shifts, arranging system training
2. Acting as shift team leader making sure attendance and quality levels are met by all sales agents
3. Training all new and existing Sales Agents for flydubai product and offers.
4. Ensure all reports are compiled by shift and submitted to retail manager or finance departments for processing
5. Providing customers with all information about flydubai flights, schedules, product, terms and conditions. Guiding customers on destinations flydubai operates to.
6. Making new bookings, modifying existing bookings, issuing tickets on flydubai flights as per customer request
7. Selling ancillary products provided by flydubai to customers visiting flydubai sales shop such as UAE visa, Insurance, Hotel, Rent-a-car etc
8. Handling of Commercial visa process which involves validation of visa application details submitted by the passengers/agents
9. Handling of visa deposit refunds to passengers as per requirement
10. Submitting daily sales reports to Retail Manager
11. Prepare periodic/adhoc reports for use by commercial department
12. Co-ordinate with Agency support, Reservation support or airport services as and when required.
13. Updating OK to board message on Radixx and stamping the visa copy as per government regulations.
Qualifications
- High School diploma
- A diploma or certification in airline ticketing/travel management or IATA diploma will be an advantage
- Minimum of 3 years’ experience working for an airline or travel agency in a ticketing role
- Experience as a Team Leader / Supervisor essential
- Proficiency in Verbal/Written Arabic language an advantage
- Excellent written and verbal command of the English Language
- Attention to Detail and Quality
- Customer Service Orientation
- Teamwork
- Organising for Results
- Effective Communication
- Decision Making