Retail Business Analyst

Retail Business Analyst

OUR MANIFESTO

At Sephora, we stand together, and we stand for something more. For empowerment, for exploration, for the opportunity to impact people’s lives through the unlimited power of beauty. We embrace uniqueness, unleash creativity, and pursue progress every day. Sparked by energy and excitement, our passion is contagious. We are united by a common goal – to reimagine the future of beauty.

Reimagine your future, with Sephora.

OUR VALUE PROPOSITION:

We have a powerful culture that fuses aspirations, uniqueness, authenticity and valued by each and every Sephora member:

These are the values:

POSITION PURPOSE:

• The Omni Business Analyst is responsible for developing and monitoring the Omni reporting tools – dashboards & score card.
• He/she is also responsible for analyzing and developing reports on operational pillars: Experience, Services, Animations, Efficiency.
• In addition, the Omni Business Analyst should ensure efficient communication with store teams and to provide support and insight to retail & support team (Services, Efficiency, Experience).

KEY ACCOUNTABILITIES:

• Develop & monitor the commercial reporting tools
• Build the weekly commercial dashboards & monthly scorecards for OGCC & KSA
• Set & maintain automatic reports as per the business requirements
• Work on monthly daily split by region & build comparative models
• Support on monthly retail targets of the stores and share store targets in a timely manner.
• Analyze & Develop reports on operational pillars: Experience, Services, Animations, Efficiency
• Provide weekly traffic & conversion rates analysis and achievements.
• Monitor Monthly Retail leaders commissioned KPI (Lovemeter, Recruitment, CR & AVB)
• Develop monthly/quarterly business presentations & communication newsletters
• Provide support & insight to internal projects
• Assist Omni team with creation of new reports and dashboards, providing support in reporting and analysis as per business needs.
• Support the BOM by sharing Top 5 report monthly for all categories.
• Ensure efficient communication with store teams
• Deliver animated & effective communication on key operational initiatives (regional sales challenges, new processes, achievements stores rankings, …)
• Update the weekly trade meeting slides and be the gate keeper of related invites and department slides.
• Ensure accuracy of store information across digital platforms (ex: Store DB, Google, etc)
• Lead all communications from & to stores:
• Implement clear communication guidelines
• Ensure guidelines are followed in terms of timing/ content & clarity
• Ensure accuracy in all info shared

KPI’s & DELIVERABLES:

• Omni Daily/ weekly/monthly reporting & ad hoc analysis
• Clear & efficient communication to stores delivered in timely manner
• Ad hoc retail team support (weekly/monthly/quarterly meeting coordination, team buildings, etc)

SKILLS, EXPERIENCES & SKILLSET:

• Fluent English (written & spoken)
• 2-5 years’ experience in similar role, preferably in retail industry
• Must be curious, resilient, comfortable interacting with various teams
• Above all a strict attention to detail and analytical mindset

Most importantly, She/he needs to live and breathe the Sephora Culture, DNA and Employee Value propositions (EVP) with a passion for people and making a difference. She/he need to have excellent authentic communication and influencing skills and be energized by working in a fast paced, dynamic environment.