Website Anantara
Everyday life is filled with opportunities to seek the exceptional, encounter the new and widen our horizons. For our worldly guests, a stay at Anantara is just one more chapter in a lifetime of travel and exploration. And we intend to make it an extraordinary one. The Anantara experience was born in 2001 with our first luxury property in Thailand’s historic seaside retreat of Hua Hin. From that day forward, we expanded throughout the world to beaches and private islands, countryside retreats, desert sands, heritage wonders and cosmopolitan cities. Today’s portfolio spans Asia, the Indian Ocean, the Middle East, Africa and Europe.
Reservation Agent
Company Description
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
Job Description
As Reservations Agent you will directly support the Reservations Supervisor in driving the performance of the reservations team on property. You will ensure that all SOP’s are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the Reservations Manager for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices.
Qualifications
- Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels.
- Understand the dynamics of regional & local market, local competitors and events of the destination.
Additional Information
Reporting into Reservations Manager
To apply for this job please visit jobs.smartrecruiters.com.