Website Melia Hotels International
We are the leading hotel Company in Spain and one of the largest in the world, with ten well-known brands and more than 370 hotels on four continents. Meliá Hotels International is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different.
Receptionist
“The world is yours with Meliá”
Continuing at Meliá means advancing on a journey without borders, seizing the unlimited growth and development opportunities that our global family offers you. It’s knowing that the world is yours and that your chances to work in various countries are within your reach, all while still being part of our great family.
It is experiencing one of the most exciting journeys of your life, a journey where personal and professional growth will accompany you at every step.
Are you ready to take the reins of your professional career and explore new inspiring opportunities within Meliá?
REMEMBER: Before applying, you must inform your direct supervisor and/or Hotel Director, and your HR manager of your interest in participating in the internal selection process. Your line manager will not have the authority to authorize or halt your application, but must be properly informed.
Duties and Responsibilities:
- Ensure all guests receive a warm and courteous welcome at check-in and check-out, using the guests name at every opportunity.
- Checks in guests according to the legal and hotel requirements.
- Ensures guests are aware of correct room rate (when applicable) and room number to minimise complaints.
- Actions and records room, rate and guest type code changes.
- Ensures hotel credit policy, as it relates to Front Office, is strictly observed at check-in and check-out.
- Processes methods of payment accurately in accordance with departmental standards.
- Ensures all cash transactions (including foreign exchange) are carried out accurately according to Hotel standards and maintains integrity of personal float.
- Actions all guests request promptly and efficiently and passing to relevant departments.
- Checks accuracy and completeness of guest bill on check-out.
- Provides accurate information to guest enquiries related to hotel facilities.
- Opens and closes safety deposit boxes according to hotel standards.
- Liaises and co-operates with other operational departments, notably AURA, Housekeeping, Concierge and Accounts on all Front Office matters that affect them.
- Actions and records room moves and informs Reception Manager / Shift leader of action.
- Ensures a thorough knowledge of all systems and procedures used at Front Desk so that decisive information may be given to the guest.
- Ensures that telephones are answered promptly and efficiently to the department standard responding quickly to queries received from guests.
- Balances all monies, credit card transactions, foreign exchange and sales ledger bills upon completion of shift.
- Have knowledge of reservations to ensure maximisation of occupancy and rooms revenue.
- Filing dept. dockets behind guest registration card profiles. Removing registration card at time of departure and attaching all dockets and correspondence to relevant bill.
- Correct posting of VPO, laundry, minibar, pressing, telephone and fax charges.
- Advising Manager of any training needs as they arise.
- Familiarise self with senior staff and management names and positions.
- Informs Duty Manager/Shift Leader of any issues that arise concerning guest dissatisfaction immediate.
- Encourage feedback from all guests and promoting TripAdvisor comment.
- Night shifts require to cover the reception desk 24/7 on rotation bases.