Operations Manager

Duties and Responsibilities

• Maintain interface with departmental personnel to ensure there is adequate space and facilities for patient care and coordination of facilities.
• Investigate patient/visitor concerns and implements appropriate courses of action.
• Patient feedback analysis & documentation of results.
• Oversee activities in out-patient and Inpatient areas.
• Ensure the hospital achieves budgets as directed by the organization.
• Ensure the improvement in patient care with the feedback from communities and patients.
• Take corrective action in situations requiring immediate intervention, including interpretation and administration of Hospital policy and work rules.
• Obtain adequate facts and evaluates data to identify and intervene in actual and/or potential safety and risk management issues.
• Communicate pertinent information (verbal and/or electronic) in a timely manner to Hospital administration and department leadership.
• Document pertinent information, actions and decisions and communicates to appropriate leadership.
• Support clinical, operational and facility services throughout the entire Hospital
• Collaborate with clinical and support staff to foster delivery of quality care.
• Assist in evaluating and reassigning staff during crisis situations.
• Participate in JCI and all other DOH activities.
• To ensure all the guidelines of DOH is met and the hospital passes the DOH/regulatory audits.
• Provide on-site management/leadership of crisis situations to prevent or minimize disruption of services.
• Monitor emergency action procedures and coordinate activities related to patient/staff evacuation as needed.
• Function as on-site coordinator for internal/external disasters or other major events.
• Intervene in situations involving patients, visitors, Hospital staff and other external customers.
• Participate in Hospital quality program and be member of quality committees if chosen.
• Exercise good judgment and maintain confidentiality in maintaining BIH’s critical and sensitive information, records, and reports.
• Actively participate in the Hospital’s on-going Patient Safety and Quality Improvement Programs and other In-Service Training Programs
• Perform other duties and tasks assigned by the Head of Department scope of job.

DECISION MAKING AUTHORITY:

1. Work is carried out within general policies, principles and goals, and is subject to direction only for guidance on policy issues and as per DOA.

Skills

• High level of verbal and written communication skills
• Ability to build and maintain solid working relationships
• High level of analytical skills
• Good commitment and ability to make things happen
• Flexible and growth Mindset
• Professional demeanor& Excellent communicator
• Able to work with a variety of tasks and prioritize according to importance
• Ability to remain calm under pressure
• Ability to work within a team
• Willingness to work flexible hours

Occupational Safety and Health Management 

• Attends Occupational Safety and Health (OSH) programs as a mandatory requirement.
• Complying with all OSH policies & procedures and legal requirements regarding Occupational Safety and Health Management System.
• Conducts his task in a healthy and safe manner at all times.
• Reports any untoward events that will impact the occupational, safety & health of patients, staff, contractors, facilities, operations, etc.

OSH Responsibilities/Authorities/Accountabilities

Responsibilities:

• Ensures that OSHMS processes are implemented and maintained in compliance with OSHAD SF within and surrounding the hospital facility;
• Carries out the supervision, daily planning and directing of the facility management team in performing OSH tasks;
• Initiates and undertake actions to prevent the occurrence of OSH nonconformities;
• Ensures and carry out safe and healthy working/practice within the facility;
• Provides facility management related OSH reports to the Owner and/or Hospital Administrator or to other authorized personnel by the Owner (e.g. OSH Officer);
• Participates in coordinating with the authorities for work permit, inspections, approvals, etc. along with the hospital’s authorized personnel;
• Performs any other OSH duties as and when required.

Accountabilities:

• Ensures that OSHMS of BIH is developed and implemented
• Ensures that organization should be profitable
• Looks for business opportunities
• Ensures that all operation meet the legal requirements
• Ensures that the health, safety and well-being of employees are taken care of.
• Reports to the Quality Director and Hospital Administrator.

Infection Control 

• All employees are personally accountable for their actions and are responsible for ensuring that they comply with infection prevention and control policies.

Health care workers are responsible for identifying infectious conditions that require specific controls to protect themselves and their patients. In addition, they are responsible for notifying the infection prevention.

Quality 

• Be aware of Mission, Vision and Values
•  Comply with Law and regulations requirements
• Implement Standardized Hospital Wide management system
• Keep updated with most current updated guidelines, trainings, related policies procedures, plans and related documents in the shared folder, attend drills and share related quality activities and improvement projects
• Teamwork in departmental and interdisciplinary hospital wide team approach to Quality related activities monitor, improve and maintain the quality and patient safety hospital wide complying with Law and regulations requirements, DOH requirements, JAWDA requirements and JCIA accreditation requirements.

Duties and Responsibilities

• Maintain interface with departmental personnel to ensure there is adequate space and facilities for patient care and coordination of facilities.
• Investigate patient/visitor concerns and implements appropriate courses of action.
• Patient feedback analysis & documentation of results.
• Oversee activities in out-patient and Inpatient areas.
• Ensure the hospital achieves budgets as directed by the organization.
• Ensure the improvement in patient care with the feedback from communities and patients.
• Take corrective action in situations requiring immediate intervention, including interpretation and administration of Hospital policy and work rules.
• Obtain adequate facts and evaluates data to identify and intervene in actual and/or potential safety and risk management issues.
• Communicate pertinent information (verbal and/or electronic) in a timely manner to Hospital administration and department leadership.
• Document pertinent information, actions and decisions and communicates to appropriate leadership.
• Support clinical, operational and facility services throughout the entire Hospital
• Collaborate with clinical and support staff to foster delivery of quality care.
• Assist in evaluating and reassigning staff during crisis situations.
• Participate in JCI and all other DOH activities.
• To ensure all the guidelines of DOH is met and the hospital passes the DOH/regulatory audits.
• Provide on-site management/leadership of crisis situations to prevent or minimize disruption of services.
• Monitor emergency action procedures and coordinate activities related to patient/staff evacuation as needed.
• Function as on-site coordinator for internal/external disasters or other major events.
• Intervene in situations involving patients, visitors, Hospital staff and other external customers.
• Participate in Hospital quality program and be member of quality committees if chosen.
• Exercise good judgment and maintain confidentiality in maintaining BIH’s critical and sensitive information, records, and reports.
• Actively participate in the Hospital’s on-going Patient Safety and Quality Improvement Programs and other In-Service Training Programs
• Perform other duties and tasks assigned by the Head of Department scope of job.

DECISION MAKING AUTHORITY:

1. Work is carried out within general policies, principles and goals, and is subject to direction only for guidance on policy issues and as per DOA.

Skills

• High level of verbal and written communication skills
• Ability to build and maintain solid working relationships
• High level of analytical skills
• Good commitment and ability to make things happen
• Flexible and growth Mindset
• Professional demeanor& Excellent communicator
• Able to work with a variety of tasks and prioritize according to importance
• Ability to remain calm under pressure
• Ability to work within a team
• Willingness to work flexible hours

Occupational Safety and Health Management 

• Attends Occupational Safety and Health (OSH) programs as a mandatory requirement.
• Complying with all OSH policies & procedures and legal requirements regarding Occupational Safety and Health Management System.
• Conducts his task in a healthy and safe manner at all times.
• Reports any untoward events that will impact the occupational, safety & health of patients, staff, contractors, facilities, operations, etc.

OSH Responsibilities/Authorities/Accountabilities

Responsibilities:

• Ensures that OSHMS processes are implemented and maintained in compliance with OSHAD SF within and surrounding the hospital facility;
• Carries out the supervision, daily planning and directing of the facility management team in performing OSH tasks;
• Initiates and undertake actions to prevent the occurrence of OSH nonconformities;
• Ensures and carry out safe and healthy working/practice within the facility;
• Provides facility management related OSH reports to the Owner and/or Hospital Administrator or to other authorized personnel by the Owner (e.g. OSH Officer);
• Participates in coordinating with the authorities for work permit, inspections, approvals, etc. along with the hospital’s authorized personnel;
• Performs any other OSH duties as and when required.

Accountabilities:

• Ensures that OSHMS of BIH is developed and implemented
• Ensures that organization should be profitable
• Looks for business opportunities
• Ensures that all operation meet the legal requirements
• Ensures that the health, safety and well-being of employees are taken care of.
• Reports to the Quality Director and Hospital Administrator.

Infection Control 

• All employees are personally accountable for their actions and are responsible for ensuring that they comply with infection prevention and control policies.

Health care workers are responsible for identifying infectious conditions that require specific controls to protect themselves and their patients. In addition, they are responsible for notifying the infection prevention.

Quality 

• Be aware of Mission, Vision and Values
•  Comply with Law and regulations requirements
• Implement Standardized Hospital Wide management system
• Keep updated with most current updated guidelines, trainings, related policies procedures, plans and related documents in the shared folder, attend drills and share related quality activities and improvement projects
• Teamwork in departmental and interdisciplinary hospital wide team approach to Quality related activities monitor, improve and maintain the quality and patient safety hospital wide complying with Law and regulations requirements, DOH requirements, JAWDA requirements and JCIA accreditation requirements.

• Graduate from an accredited college or Suitable University Degree preferable MBA or master’s degree or equivalent.
• Minimum of seven (7) years’ professional experience.
• Minimum of five (5) years’ experience in management