Operations Associate

Job Scope:

Welcome the guests in a warm and friendly manner.

· Ensure all rides and attractions rules and regulations are enforced at all times.

· Ensure all rides and attractions start up and closedown procedures are completed correctly.

· Organize and regulate queuing systems for all rides and attractions.

· Ensure height measuring is conducted accurately and efficiently.

· Ensure ride platforms are organized for operation.

· Explain, distribute and fit ride safety clothing to guests that require it.

· Ensure that guests load and unload from rides and attractions safely and efficiently.

· Check all ride restraints, safety belts and attraction equipment properly to ensure guests are safe and comfortable at all times.

· Check safety equipment (fire extinguishers, emergency exits and emergency routes).

· Communicate clearly with guests, colleagues and management at all times.

· Be able to use the ride stop and emergency stop functions effectively and confidently.

· Delivering fun and memorable experiences to the guests.

· Opening and closing the rides and attractions to guests.

· Follow all Health and Safety policies and procedures.

· Record all details of the daily operation or a ride or attraction (e.g. downtimes, throughputs and colleague breaks).

· Ensure that the daily ride documentation is kept up to date, tidy and accurate.

· Handle and lead ride downtimes and emergency situations as and when required.

· Ensure clean and safe environment.

· This position requires a large time spent standing and talking on positions.

· Ability to stay focused at all times, during long shifts and quiet / busy periods in the park.

· Any other tasks that may be required from time to time to perform to meet the needs of the business.

Essentials:

· Good customer service skills

· Good communication skills

· Ability to work within a team and on their own

· Outgoing and enthusiastic personality and have a passion for guest interaction and communication

· Speak and understand English language

· Ability to work under pressure and long shift times

· Integrity – being honest and ethical

Desirables:

· Higher secondary or equivalent

· 1 year rides and attractions experience in another theme park

· Speak and understand Arabic language

· Creativity and alternative thinking to develop new ideas for and answers to work related problems

· For Operator position training:

o Ability to manage small teams

o Ability to concentrate uninterrupted for long periods of time

o Ability to operate machinery safely and efficiently

o Ability to multi-task

o Ability to oversee the safety of all colleagues and guests at a particular ride or attraction