Night Manager

Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Our corporate ethos and unique vision for the future of hospitality is encapsulated in our fast-growing portfolio of award-winning hotels and residences, exciting F&B outlets and lifestyle venues, and delivered through our array of complementary third-party hotel and asset management services.

Core to our vision for the future of hospitality is The First Collection, our award-winning hotel brand that reflects the rich culture, innovative spirit, and unparalleled refinement for which Dubai is famous for. The First Collection’s urban lifestyle resorts, situated in prime locations across Dubai, are renowned for their unique blend of world-class hospitality and modern flair, as well as their cutting-edge guest facilities and services, which include exclusive access to the stunning Soluna Restaurants and Beach Club, located on the world-famous Palm Jumeirah.

Every hotel in our fast-growing portfolio reflects our ambition to capture the essence of urban living, blending it seamlessly with the tranquillity of a serene getaway. The First Collection echoes the city’s heartbeat, ensuring all our guests are made to feel a part of the magnificent tapestry of Dubai, the world’s most exciting metropolis.

• Supervise and manage all staff on the night shift, including front desk agents, bell staff, and security personnel.
• Ensure that all team members are trained, motivated, and deliver exceptional service to guests.
• Monitor staff performance, conduct evaluations, and provide ongoing coaching and feedback.
• Handle check-ins, check-outs, and guest inquiries, ensuring all processes are completed accurately and efficiently.
• Address and resolve any guest complaints or concerns promptly, ensuring a high level of guest satisfaction.
• Provide assistance to guests with requests, including room service, transportation, and other needs.
• Ensure the smooth operation of the hotel during the night, including overseeing front desk procedures, guest services, and any other hotel departments as needed.
• Coordinate room assignments, upgrades, and special requests to enhance guest satisfaction.
• Monitor hotel occupancy and communicate with housekeeping and maintenance departments to ensure rooms are prepared and meet quality standards.
• Monitor hotel security systems, including surveillance cameras, alarm systems, and other safety equipment.
• Conduct regular security rounds and ensure the safety of both guests and hotel property.
• Respond immediately to any emergencies, including medical, security, or fire-related incidents, following company procedures.
• Maintain emergency preparedness, ensuring that all staff are aware of safety protocols.
• Complete and maintain accurate records of hotel operations, guest interactions, and any incidents.
• Prepare detailed reports for the day shift, outlining guest issues, safety concerns, and any operational updates.
• Oversee cash handling, reconcile accounts, and ensure proper financial procedures are followed during the night shift.
• Communicate effectively with the day shift team, ensuring a smooth transition of information and operations.
• Maintain communication with the General Manager and other hotel departments regarding any overnight issues or updates.

• High school diploma or equivalent required; a degree in Hospitality Management or a related field.
• Minimum of 2-3 years of experience in a hotel front desk or supervisory role.
• Previous experience as a Night Manager in a hotel.
• Strong leadership and supervisory skills with the ability to manage a team in a fast-paced environment.
• Excellent communication skills, both verbal and written.
• Ability to handle guest complaints and resolve conflicts effectively.
• Strong organizational and time management skills.
• Knowledge of safety protocols and emergency procedures.