Human Resources Service Assistant

The service assistant provides the Human Resources Team with administrative support, including typing, filing, answering telephones, taking messages, maintaining appointment calendar, making travel arrangements, internal customer service and other general office duties.

What will I be doing?

A Human Resources Service Assistant provides the Team with administrative support, including typing, filing, answering telephones, taking messages, maintaining appointment calendar, making travel arrangements, internal customer service and other general office duties:

• Clean and prepare Team Member rooms, including making beds, vacuuming, dusting, and restocking amenities.
• Clean and maintain public areas, including lobbies, hallways, and restrooms.
• Follow established procedures for cleaning and sanitizing guest rooms and public areas.
• Report any maintenance or repair needs to appropriate personnel.
• Respond promptly to guest requests or concerns, and take appropriate action to resolve issues.
• Maintain an inventory of guest room amenities and supplies, and restock as needed.
• Follow established safety and security procedures.
• Follow established environmental practices, such as recycling and energy conservation.
• Assist with laundry and other housekeeping tasks as needed.

What are we looking for?

A Human Resources Service Assistant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

•          High school diploma or equivalent.
•          1-2 years of experience in housekeeping or a related field.
•          Knowledge of cleaning and sanitizing procedures and equipment.
•          Strong attention to detail and organizational skills.
•          Excellent communication and customer service skills.
•          Ability to work independently and as part of a team.
•          Ability to work flexible hours, including weekends and holidays.
•          Physical ability to lift and carry up to 25 pounds and perform repetitive tasks such as bending, stooping, and reaching.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in Human Resources
• Excellent knowledge of hospitality

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!