Housekeeping Supervisor

Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Our corporate ethos and unique vision for the future of hospitality is encapsulated in our fast-growing portfolio of award-winning hotels and residences, exciting F&B outlets and lifestyle venues, and delivered through our array of complementary third-party hotel and asset management services.

Core to our vision for the future of hospitality is The First Collection, our award-winning hotel brand that reflects the rich culture, innovative spirit, and unparalleled refinement for which Dubai is famous for. The First Collection’s urban lifestyle resorts, situated in prime locations across Dubai, are renowned for their unique blend of world-class hospitality and modern flair, as well as their cutting-edge guest facilities and services, which include exclusive access to the stunning Soluna Restaurants and Beach Club, located on the world-famous Palm Jumeirah.

Every hotel in our fast-growing portfolio reflects our ambition to capture the essence of urban living, blending it seamlessly with the tranquillity of a serene getaway. The First Collection echoes the city’s heartbeat, ensuring all our guests are made to feel a part of the magnificent tapestry of Dubai, the world’s most exciting metropolis.

The Housekeeping Supervisor will play a key role in ensuring the cleanliness, orderliness, and overall guest satisfaction in the hotel’s guest rooms and public areas. This position requires strong leadership skills, attention to detail, and the ability to effectively manage a team of housekeeping staff.

• Supervise and coordinate the activities of the housekeeping team, including room attendants, and laundry staff.
• Assign duties and inspect work to maintain the highest standards of cleanliness and hygiene throughout the hotel.
• Train and develop housekeeping staff in cleaning techniques, safety procedures, and guest service standards.
• Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure compliance with cleanliness and maintenance standards.
• Monitor inventory levels of cleaning supplies, linens, and amenities, and coordinate with the purchasing department for timely replenishment.
• Address guest inquiries, concerns, and requests promptly and professionally, ensuring exceptional service delivery.
• Collaborate with other departments, such as Front Office and Maintenance, to ensure seamless operations and timely resolution of guest-related issues.
• Report and follow up on maintenance requests and repairs needed within guest rooms or public areas.
• Assist in the implementation and enforcement of housekeeping policies, procedures, and quality standards.
• Conduct performance evaluations and provide feedback to housekeeping staff, recognizing and rewarding exceptional performance and addressing performance issues as necessary.

• High school diploma or equivalent (Hospitality-related certification or degree is a plus).
• Proven experience as a Housekeeping Supervisor or in a similar supervisory role within a hotel or hospitality environment.
• Thorough knowledge of housekeeping procedures, cleaning techniques, and quality standards.
• Strong leadership and team management skills.
• Excellent organizational and multitasking abilities.
• Attention to detail and a commitment to delivering high-quality service.
• Excellent communication and interpersonal skills.
• Ability to work effectively under pressure and meet deadlines.
• Proficiency in housekeeping management systems and related software.
• Knowledge of health and safety regulations and practices.
• Flexibility to work shifts, including weekends and holidays.