Head of Sales – Modernization

KONE, certified as a Top Employer in UAE, Qatar, KSA, and Oman, is committed to creating a better work environment through excellent people practices. We prioritize our employees’ well-being and foster a workplace that values collaboration, diversity, growth, and efficiency.

Role Overview:
As the Head of Sales for Modernization Business, you will lead a talented sales team to achieve ambitious targets by developing and coaching team members, setting both short- and long-term goals, and building lasting customer relationships. You’ll drive proactive engagement, solution-based selling, and strategic market development, helping KONE elevate its impact in Dubai – UAE.

Key Responsibilities:

Customer Relationship Management

• Shape and grow KONE’s market presence, expanding our customer base through proactive engagement.
• Lead solution-driven selling to address various customer needs across different segments, ensuring loyalty and satisfaction.
• Strategically manage top-tier customer relationships, identifying key influencers and decision-makers to build strong partnerships.
• Ensures the development of customer relationships, profitability, customer loyalty, and satisfaction.

Plan sales, manage pricing and offering

• Oversee and craft regional and individual sales plans to align with market potential and KONE’s strategic goals.
• Leverage market insights and pricing strategies to enhance profitability, balancing growth with competitive pricing.
• Identify cross-selling opportunities for all KONE solutions, driving a holistic approach to sales.

Manage Sales Funnel

• Lead and optimize the sales process, including CRM data quality, opportunity management, and comprehensive reporting.
• Set achievable, strategic targets, focusing on customer analysis and tailored value propositions.
• Manage tender approvals and pricing strategies while using global tools to drive local success.
• Accountable for ensuring results within orders, contracts, profitability, and market price development

Leadership / People management

• Leads the sales team to be proactive with customers, to use KONE solution selling methodology, and to communicate the value of KONE solutions to customers’ performance
• Coaches the team members to achieve better results through constant one-to-one dialogues and sharing of best practices
• Manages the performance of the team and ensures adequate resources to achieve short and long-term targets
• Develops the competencies of the sales team
• Motivates & inspires the team & individual to high performance
• Ensures a great onboarding experience for new employees on the team.

Are you the one?

Qualifications & Key Skills

• Educational Background: Bachelor’s or Master’s degree in Engineering or a related field.
• Industry Expertise: Over 10 years of sales experience within the Elevator Industry, with at least 5 years in a managerial role.
• Leadership Excellence: Proven skills in leading and inspiring teams to achieve high performance.
• Sales Mastery: Deep understanding of the sales cycle, customer purchasing strategies, negotiation, reporting, and funnel management.
• Business Savvy: Strong foundation in business planning, performance control, and strategic thinking.
• Service-Oriented: Commitment to delivering exceptional service and understanding customer needs.
• Digital Forward: Embraces digital solutions and innovation to drive growth and efficiency.
• Change Management: Skilled in guiding teams and clients through change.
• Data-Driven Decision-Maker: Confident with numbers, leads by metrics and facts, relies on sales analytics, and strategically captures value through smart pricing.
• Customer Relationship Expertise: Strong background in CRM, dedicated to building and maintaining impactful client relationships.

This role offers the opportunity to leverage strategic sales skills within a leading company in the Elevator Industry, driving growth and fostering a collaborative, customer-focused environment.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.