Front Office Executive – UAEN

• Responsible to ensure the satisfaction and comfort of the customer.  work in a fast-paced environment and demonstrate exceptional multitasking abilities, facilitate and coordinate communication between Emirati patients, family members, and clinic staff.

•   Whenever a patient or visitor enters the clinic, greet and welcome them.
•   Register patients in accordance with the clinic’s rules and procedures.
•   Control both incoming and outgoing calls and help clients by transferring calls, responding to inquiries, and giving information.
•   Ensure reception area is tidy and presentable with all necessary materials (e.g.: pens, forms, and brochures)
•   To ensure the highest performance from all front office workers, coach, mentor, and train them.
•   Responds to patients’ needs and assists them in completing their transactions at the different departments.
•   Listen to compliments and criticisms from patients about the clinic’s services and address them.

•   Provide patients with information, assist in resolving issues and concerns, and offer suggestions regarding the services.
•   Pay attention to and respond to patients’ questions concerning hospital rules, practices, and patients’ rights and obligations.
•   Conducts patient satisfaction surveys.
•   Monitor patients and visitors and ensure their satisfaction.
•   Assist patients in filling out any required paperwork, including insurance documents.
•   Contact potential, existing or new Emirati customers through phone to inform about the product, service, Offer etc. available at the clinic.
•   Monitor the activities leading up to, during, and following a camp.
•   Work with the center manager to identify possible communities, organizations, and other venues for the development of business.
•   Arrange a medical camp in conjunction with a municipal authority, the government, communities, organizations etc.
•   Create and implement a variety of marketing plans for our business to help us draw in new customers and the existing.
•   Work with the marketing team to advertise the facilities and services offered by our clinic through various marketing platforms.

• Bachelor’s Degree or equivalent