Front Office Associate

Responsibilities

 Greet and welcome guests as soon as they arrive at the office.

 Direct visitors to the appropriate person and office.

 Answer, screen, and forward incoming phone calls.

 Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures).

 Provide basic and accurate information in-person and via phone/email.

 Receive, sort, and distribute daily mail/deliveries.

 Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).

 Order front office supplies and keep inventory of stock.

 Update calendars and schedule meetings.

 Perform other clerical receptionist duties such as filing, photocopying, and faxing.  استقبال وترحيب الضيوف فور وصولهم إلى المكتب.

 توجيه الزوار إلى الشخص والمكتب المناسب.

 الرد على المكالمات الهاتفية الواردة وفحصها وتحويلها.

 ضمان أن تكون منطقة الاستقبال مرتبة وجذابة مع جميع الأدوات والمواد الضرورية (مثل الأقلام والنماذج والكتيبات).

 تقديم معلومات أساسية ودقيقة شخصيًا وعبر الهاتف/البريد الإلكتروني.

 استلام وفرز وتوزيع البريد/التسليمات اليومية.

 الحفاظ على أمان المكتب من خلال اتباع إجراءات السلامة والتحكم في الوصول عبر مكتب الاستقبال (مراقبة دفتر السجل، إصدار بطاقات الزوار).

 طلب لوازم مكتب الاستقبال والحفاظ على جرد المخزون.

 تحديث الجداول الزمنية وجدولة الاجتماعات.

 أداء مهام استقبال مكتبية أخرى مثل الأرشفة والنسخ والتصوير الفوتوغرافي.

Qualifications

 Proven work experience as a Receptionist, Front Office Representative, or similar role.

 Proficiency in Microsoft Office Suite.

 Hands-on experience with office equipment (e.g. fax machines and printers).

 Professional attitude and appearance.

 Solid written and verbal communication skills.

 Ability to be resourceful and proactive when issues arise.

 Excellent organizational skills.

 Multitasking and time-management skills, with the ability to prioritize tasks.

 Customer service attitude.

 High school degree; additional certification in Office Management is a plus.  خبرة عمل مثبتة كموظف استقبال أو ممثل مكتب أمامي أو دور مشابه.

 إجادة في مجموعة Microsoft Office.

 خبرة عملية مع معدات المكتب (مثل آلات الفاكس والطابعات).

 موقف احترافي ومظهر لائق.

 مهارات كتابية ولفظية قوية.

 القدرة على أن يكون مبتكرًا واستباقيًا عند ظهور المشاكل.

 مهارات تنظيمية ممتازة.

 مهارات تعدد المهام وإدارة الوقت، مع القدرة على تحديد أولويات المهام.

 موقف خدمة العملاء.

 شهادة الثانوية العامة؛ شهادة إضافية في إدارة المكاتب تعد ميزة إضافية.

About Us

Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.

Over the years, our UAE – based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC’s largest omnichannel retailers and India’s top home and fashion retailer.

We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.

About the Team

Citymax Hotels (www.citymaxhotels.com)   is a ‘homegrown’ Regional Brand, envisioned and developed by Landmark Group to service the growing need for quality, value-for-money accommodation.  The Brand personality is best described a ‘vibrant simplicity’ and teams strive to make every day experiences special.

First established in 2010, Citymax Hotels currently own and operate 6 hotels (1,986 keys) in the UAE at Al Barsha (2 hotels), Bur Dubai, Sharjah, Business Bay and Ras al Khaimah.  In addition, Citymax Hotels operates a hotel under a management contract in Aswan, Egypt (79 keys), with further managed properties under development in Egypt and Kingdom of Saudi Arabia.

Each Citymax Hotel performs well within its Competition Set as measured via RevPAR Indices.  Citymax Hotels has positioned itself well in the market with a good mix of Retail, Corporate and Leisure business.

In addition to the rooms business, Citymax Hotels has a significant Food & Beverage operation within the hotels, with up to almost 50% of revenues coming from the various outlets.  Some of the F&B brands are very well known in their own right including Huddle Sports Bar & Grill, Claypot, Sizzling Wok.