Website NMC Healthcare
NMC Healthcare is the largest private healthcare company in the UAE and ranks amongst the leading fertility service providers in the world.
Job Description
- Supervise and co-ordinate all activities with various departments and patients and their attendants.
- Responsible for supervising, preparation of duty schedule, daily assignment, and other administrative tasks.
- Make, change, or coordinate appointments for patients via email or telephone according to the coordination of care procedures and confirming the appointments of the next day.
- Actively manage patient complaints.
- Make changes in staff as needed to accommodate patient volume.
- Supervise the workflow within the clinic including patient registration.
- Responsible for staff performance evaluation and continuous staff development and training programs.
- Overview and manage facility’s Call Centre system and provide daily/weekly reports to the Branch Manager as and when needed.
- Manage front desk practice correspondence and administration.
- Ensure staffs operate within company policy and procedure.
- Work towards achieving the best when it comes to the number of visits at the Centre.
- Establish communication with the patient and their attendants and get feedback about center visits, stay, and patient care and maintain a record of the same for evaluation.
- Act as a troubleshooter and investigator as and when required.
- Monitor all the reception staffs and get firsthand information.
- Take extra care of any VIP patient and keep the Branch Manager updated.
- Build and promote the image of the facility.
- Act as a coordinator between patient, doctor, and administration department.
- Explain services available and need for the proper use of it.
- Be updated about the accepted insurance cards in the Clinic
Responsibilities
- Supervise and co-ordinate all activities with various departments and patients and their attendants.
- Responsible for supervising, preparation of duty schedule, daily assignment, and other administrative tasks.
- Make, change, or coordinate appointments for patients via email or telephone according to the coordination of care procedures and confirming the appointments of the next day.
- Actively manage patient complaints.
- Make changes in staff as needed to accommodate patient volume.
- Supervise the workflow within the clinic including patient registration.
- Responsible for staff performance evaluation and continuous staff development and training programs.
- Overview and manage facility’s Call Centre system and provide daily/weekly reports to the Branch Manager as and when needed.
- Manage front desk practice correspondence and administration.
- Ensure staffs operate within company policy and procedure.
- Work towards achieving the best when it comes to the number of visits at the Centre.
- Establish communication with the patient and their attendants and get feedback about center visits, stay, and patient care and maintain a record of the same for evaluation.
- Act as a troubleshooter and investigator as and when required.
- Monitor all the reception staffs and get firsthand information.
- Take extra care of any VIP patient and keep the Branch Manager updated.
- Build and promote the image of the facility.
- Act as a coordinator between patient, doctor, and administration department.
- Explain services available and need for the proper use of it.
- Be updated about the accepted insurance cards in the Clinic
Qualifications
Any bachelor’s degree preferred
Minimum 2-4 years in a similar organization
To apply for this job please visit eiby.fa.em2.oraclecloud.com.