Website The First Group
Headquartered in Dubai UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&B brands and real estate asset management services. Since launch, The First Group has carved a highly successful niche offering unrivaled property investment opportunities to clients from more than 70 countries worldwide The First Group investors also gain access to exclusive loyalty pledges, ranging from complimentary tights, holidays and accommodation to discounts on restaurants, lifestyle experiences and other exciting benefits.
Overview
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Our corporate ethos and unique vision for the future of hospitality is encapsulated in our fast-growing portfolio of award-winning hotels and residences, exciting F&B outlets and lifestyle venues, and delivered through our array of complementary third-party hotel and asset management services.
Core to our vision for the future of hospitality is The First Collection, our award-winning hotel brand that reflects the rich culture, innovative spirit, and unparalleled refinement for which Dubai is famous for. The First Collection’s urban lifestyle resorts, situated in prime locations across Dubai, are renowned for their unique blend of world-class hospitality and modern flair, as well as their cutting-edge guest facilities and services, which include exclusive access to the stunning Soluna Restaurants and Beach Club, located on the world-famous Palm Jumeirah.
Every hotel in our fast-growing portfolio reflects our ambition to capture the essence of urban living, blending it seamlessly with the tranquillity of a serene getaway. The First Collection echoes the city’s heartbeat, ensuring all our guests are made to feel a part of the magnificent tapestry of Dubai, the world’s most exciting metropolis.
Job Description
The CID Associate will be responsible for maintaining all guests passports & ID database and transfer in a timely manner to the database, assisting guests at the front desk, and main lobby while providing the highest level of service possible in an efficient courteous and professional manner
- Greet, check-in, respond to requests and settle accounts while providing exceptional service.
- Take initiative to add a personalized experience.
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.
- Check in and check out all the guests in the CID system, respecting the local government requirements, in order to avoid any penalties.
- Monitor and correct any discrepancy shown by the PMS and CID system reconciliation.
- Maintain a structured filing system, as per CID and audit procedures requirements.
Desired Skill & Expertise
- At least 1 year of experience as a front desk agent in a 5* property.
- Service focused personality is essential.
- Front Office computer literacy (e.g., OPERA, VICAS, etc.)
- Fluency in Arabic and English is a must; additional languages are a plus.
- Excellent organizational skills and attention to detail.
To apply for this job please visit careers-thefirstgroup.icims.com.