Website NMC Healthcare
NMC Healthcare is the largest private healthcare company in the UAE and ranks amongst the leading fertility service providers in the world.
Call Centre Agent – UAEN
JOB DESCRIPTION
- Performs clerical duties as assigned, i.e., patient appointment scheduling and confirmation in accordance with the hospital policies and procedures to provide a high standard of patient care.
RESPONSIBILITIES
- Answers telephones and schedules appointments for clinic visit, as required and in accordance with the hospital and departmental policies and procedures.Performs clerical duties as assigned.
- Assists in training new hires as directed.
- Makes telephone confirmation for the scheduled appointments, clinic cancellation, rescheduling, and follow up with missed appointments.
- Accepts assignments as designated by the Call Centre Supervisor.
- Adheres to the hospital / departmental policies and procedures.
- Recognizes the cultural needs of the patients .
QUALIFICATIONS
- High School Diploma or Equivalent
- Preferably two (2) years’ experience in a clerical position and / or appointment.
- Must have good English comprehension skills.
- Ability to use the computer terminal
- Excellent organizational and time management skills.
- Ability to multi-task and to handle stressful situations.
- Excellent knowledge of medical terminology.
- Customer-oriented communication skills.
- Efficiency, reliability, and accountability.
- Maintaining patient confidentiality.
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