Booking Agent

Functional Accountabilities

• To represent the company by following the standard operating procedures set by the organization
• Proactively sell and upsell all products and services within the property
• Handle queries through telephone, fax, and email
• Make reservations for customers based on their various requirements
• Provide support to customers who may need to amend or cancel a reservation
• Prepares letters of confirmation
• Maximizing sales, as well assisting guests Internal/External and future customers by offering the highest level of customer service
• Perform all related tasks to the above position i.e.: filing of correspondence, handling customer complaints, checking and updating of related reports, amongst other tasks
• Any other duty that may be requested by the management

Qualifications and experience

Experience and Technical Knowledge

• Minimum 1 year experience with reservations and clear understanding of respective market
• Minimum 1 year of Reservations Experience with a luxury 5 Star Hotel
• Demonstrate experience working in a high volume, high pressure environment
• Worked in Multi-Cultural environment
• Opera knowledge
• Proficient in Microsoft applications

Qualifications

• 4 year bachelor degree in Business Administration,
• Dubai experience
• Good computer skills