Founded in Sweden in 1947, H&M has grown through offering fashion and quality at the best price to over 3,000 stores in 53 markets today, making it a truly global fashion company. H&M’s presence can be felt on the high streets of Europe, Asia, North America, Middle East & North Africa. The MENA region currently covers 10 countries and 83 stores and is still growing. H&M is an ever evolving brand that offers a broad and varied range of fashions for the entire family. Our collections are extensive with new items arriving in store everyday offering our customers change and choice every time they visit. This is an exciting and fast paced environment requiring energetic individuals with a passion for fashion and customer service.
Job Profile: Assist the Store Manager in, & lead by example to, maximize store contribution through exploiting every opportunity to drive sales, reduce stock loss,
capitalize on merchandising opportunities & maintain cost controls. Support the Store Manager to deliver a highly developed & motivated team whilst ensuring
individual, & store compliance with all company policy & procedure, audit & country law. Act as the Manager in Charge in the absence of the Store Manager.
Key Performance Areas to include but not limited to:
Actively use sales information to make business decisions to maximize sales opportunities through commerciality and outstanding customer service.
• Provide clear direction and ensure co-operation between management & store teams.
• Ensure sales team deliver highest possible levels of customer service in store & that this is prioritized at all time to maximize sales.
• Assist in achieving company sales targets.
• Ensure the Store consistently reflects highest possible standards of merchandising, housekeeping and recovery.
• Regularly monitor & review layouts to ensure best & worst selling lines are correctly positioned
• Accurately & efficiently communicate any stock issues, ideas or recommendations to Store Manager.
• Actively seek & exploit additional opportunities to promote sales.
• Ensure shop floor cover is planned to have the right people in the right place at the right time.
Ensure that all merchandise is correctly received & displayed on the sales floor.
• Work with Department Managers to follow H&M visual guidelines, ensuring all garments are displayed on the shop floor & garment care standards are
consistently maintained.
• Be aware of the current season trends & visual layout.
• Ensure that Department Managers are well informed of the collection, advertising campaigns, promotions, sales activities & other company projects.
• Encourage & develop the Department Managers & Visual Merchandisers to deliver the highest possible standards of visual impact, merchandising & layout
within divisional guidelines.
• Consult with Store Manager & Visual Merchandisers on store layout, stock positioning & visual enhancement
Responsible for ensuring that the team & store comply with all company, brand, and government policies, procedures,
Coach, develop and mentor the store team.
• Develop one’s own team within the store in liaison with Operations, HR and Training Depart
Ensure the highest possible standards of customer service are offered on a daily basis.
Knowledge:
English essential, Arabic preferred.
Experience:
Previous management experience within a retail environment.
Skills:
IT literate
About Us:Alshaya Group is a dynamic family-owned enterprise which was first established in Kuwait in 1890. With a consistent record of growth and innovation, Alshaya Group is one of the world’s leading brand franchise operators, offering customers an unparalleled choice of well-loved international brands, including: Starbucks, H&M, Mothercare, Debenhams, Cos, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Vavavoom, Pottery Barn and KidZania.
Alshaya Group’s portfolio extends across MENA, Russia, Turkey, and Europe, with thousands of stores, cafes, restaurants and leisure destinations, as well as a growing online and digital business.
Operating in multiple sectors including Fashion, Food, Health & Beauty, Pharmacy, Home Furnishings and Leisure & Entertainment, Alshaya Group colleagues are united by a commitment to delivering great customer service and brand experiences.
Fresh, modern, and relevant, Alshaya’s constantly evolving retail portfolio reflects the choices and lifestyle of its customers. From flagship stores and restaurants in prestige malls, to local coffee shops, drive-thrus and online, Alshaya Group brings customers the brands they love in the places they want to be.
