Careline Operator

Careline Operator

ESSENTIAL FUNCTIONS

Answers calls originating from external and internal sources. Directs caller to appropriate extension or room. Verifies last name of guest for all room calls. Assists guests with directions or other required information. Directs hotel staff to assist guests, upon request. Communicates to callers in a clear and concise manner. Inputs/writes messages using proper grammar and spelling. Verifies names and telephone numbers.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Receiving and passing on telephone calls, telegrams, telexes and faxes, and their documentation.
• Passing on messages and processing wake-up calls.
• Constant service to the guest is a “must” and exemplary service is to be provided.
• Care and maintenance of all work equipment of the area.
• Record defects and ensure rapid repair by passing these on immediately.
• Pass on information.
• Information and messages to third parties, in particular to representatives of the press, require the authorisation of Management.
• Close exchange of information with other departments in the hotel.
• Carry out the measures laid down in emergency and alarm situations.
• Duty to obtain independent information on all changes occurring in the public areas of the hotel.
• Update internal documents.
• Keep daily check lists.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflict.
• Ability to prioritize and organize workload to ensure deadlines are met.
• Ability to read, speak, and listen to comprehend the English language in order to communicate effectively to employees, understand reports and related correspondence and accurately perform all essential job functions.

ESSENTIAL FUNCTIONS

Answers calls originating from external and internal sources. Directs caller to appropriate extension or room. Verifies last name of guest for all room calls. Assists guests with directions or other required information. Directs hotel staff to assist guests, upon request. Communicates to callers in a clear and concise manner. Inputs/writes messages using proper grammar and spelling. Verifies names and telephone numbers.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Receiving and passing on telephone calls, telegrams, telexes and faxes, and their documentation.
• Passing on messages and processing wake-up calls.
• Constant service to the guest is a “must” and exemplary service is to be provided.
• Care and maintenance of all work equipment of the area.
• Record defects and ensure rapid repair by passing these on immediately.
• Pass on information.
• Information and messages to third parties, in particular to representatives of the press, require the authorization of Management.
• Close exchange of information with other departments in the hotel.
• Carry out the measures laid down in emergency and alarm situations.
• Duty to obtain independent information on all changes occurring in the public areas of the hotel.
• Update internal documents.
• Keep daily check lists.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflict.
• Ability to prioritize and organize workload to ensure deadlines are met.
• Ability to read, speak, and listen to comprehend the English language in order to communicate effectively to employees, understand reports and related correspondence and accurately perform all essential job functions.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!