Customer Care Executive

Customer Care Executive

Al Haktur IT Solutions is a leading provider of innovative technology services, dedicated to delivering exceptional customer experiences. We believe in building lasting relationships with our clients through outstanding support and personalized solutions. Join us as a Customer Care Executive and play a key role in shaping our customer satisfaction journey.

Key Responsibilities

• Serve as the first point of contact for customer inquiries, providing prompt and professional assistance.
• Resolve customer issues efficiently, escalating complex cases to relevant teams when necessary.
• Maintain a comprehensive understanding of our products and services to deliver accurate information.
• Process orders, manage customer accounts, and ensure accurate record-keeping.
• Conduct follow-ups to ensure customer satisfaction and retention.
• Collaborate with internal teams to address customer feedback and improve service quality.
• Identify opportunities to upsell or cross-sell products and services.

Qualifications and Skills

• Bachelor’s degree in Business, Communication, or a related field.
• 2+ years of experience in a customer service or support role, preferably in the IT sector.
• Strong communication and interpersonal skills.
• Ability to multitask and handle high-pressure situations effectively.
• Proficiency in CRM tools and MS Office Suite.
• Problem-solving mindset with a focus on customer satisfaction.

What We Offer

• Competitive salary and benefits package.
• A dynamic and supportive work environment.
• Opportunities for career advancement in the tech industry.

Join Us
At Al Haktur IT Solutions, customer satisfaction is at the heart of everything we do. If you have a passion for delivering exceptional service and thrive in a fast-paced environment, we’d love to have you on our team. Apply today to become a part of a company that values innovation, teamwork, and customer success.