Export Customer Care Representative

Dubai, DU, AE

Additional Locations:  N/A

Diversity – Innovation – Caring – Global Collaboration – Winning Spirit – High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

At Boston Scientific, you will have the opportunity to put your expertise into practice by delivering breakthrough services and solutions that create value for patients, customers and employees. You will be part of an agile and high performing team committed to advance science for life. That’s why we say that a career with Boston Scientific is more than just a job, it’s personal.
About the role:
Being a part of a fast-growing international team that serves the need of global distributors regarding order fulfillment, invoicing and shipping of products. Manage shipment execution, export documents creation, ensuring proper compliance adherence, providing timely update and exceptional customer experience.
Your responsibilities include:

• Manage logistics side of Order-to-Cash for assigned global distributors.
• Issuing export documentation in compliance with company’s policies and customers’ requirements.
• Ensure all shipments meet customer requirements regarding documentation, packaging and transportation while meeting the forwarder cut-off times.
• Build strong relationships with customers and internal partners, like trade compliance, operations, finance and legal support team. Support regional sales force and Business Unit Managers.
• Review and finalize documents for the bank for LC/CAD/ bank contract shipments.
• Contribute to continuously improving the service to customers and driving customer satisfaction.
• Participate in continuous improvement activities and project management with cross-functional teams.
• Address specific customer requests and enquiries and liaise with internal stakeholders as needed.
• Communicate effectively with internal and external stakeholders to keep them informed of status of the process and orders/ shipments.
• Maintain a correct and updated administration.
• Act as a team member in support of department objectives.
• Ensure compliance to the applicable procedures, local legislation and OFAC/BIS licenses when applicable

What we are looking for:

Must Have:

• Education level: Bachelor
• Customer Centric mindset
• Good interpersonal and communication skills.
• Multiyear experience in the area of Customer Service and Order-to-Cash process
• Experience with SAP and Excel
• Prior experience with customs and logistics management within a Free Zone environment.

Nice to have:

• Experience in handling Letter of Credit requirements
• Experience in export services and logistics
• Experience with Salesforce.com/Service Cloud
• Experience in MedTech industry

What we can offer to you:

• Working in an international environment
• Attractive benefits package
• A team-oriented company culture
• Excellent training/development programs
• Company with a purposeful mission

Requisition ID: 596139

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!