HR Coordinator

Wood is currently looking for a HR Coordinator for a permanent role to be based in Abu Dhabi Office, United Arab Emirates.

Objective:

This role is an integral role within the Regional Services team for Middle East and requires a self-motivated individual responsible for providing support to ensure compliance and data integrity within Regional Services for Middle East. This role will ensure all aspects of people data, within remit, is managed accurately and efficiently to interface with Global Shared Services and Payroll, ensuring adherence to processes.

Regional Services provide region wide support for people processes, HR systems integration and improvement projects which drive efficiency in the systems and solutions incorporating employee and manager self-service.

The role must ensure all information is managed in confidence and accurately, as well as in accordance with all policies, processes and legislation. Responsible for checking and monitoring work of GSS. May support various areas with HR such as employee life cycle, compensation & benefits, global mobility, talent and recruitment.

Accountabilities:

• Support to HR Business Partners throughout Middle East for specific in-country and HR activities.
• Reviews and responds to incoming regional services queries in line with defined service level agreements (as required)
• Acts as a HR process expert with the ability to find the correct solution and undertake problem solving.
• Liaises with Business Partners to support employee queries.
• Interface with Talent Acquisition for support on data and process within in ORC.
• Regional Service and HR projects as required
• Assist with data reviews and data cleansing to ensure HRIS is accurate at all times.
• Produce regular scheduled or ad-hoc reports and data as required.
• Complete assigned tasks with accuracy using all available resources.
• Participates in continuous improvement and recommend process efficiencies that they think may exist through user and team feedback and experience.
• Works within defined processes and procedures, escalating where they don’t exist for a particular situation.
• Creates records and updates systems.
• Follows all instructions, standard operating procedures (SOPS) and checklists to completion.
• Assists and responds to HR queries from employees and managers including HR procedures, and HR forms specifically, leave/absence queries and employee benefits etc.
• Collaborate with mobility advisors/coordinators, PROs and government relations advisors.
• Assists with updating onboarding/induction materials as required

Working Relationship

Internal: HR team, Regional Shared Service Centres, functional operational teams, stakeholders, employees and managers as appropriate.

External: New potential employees/candidates, payroll, other third party Human Resources providers.

Level of Influence and Decision Making

Requests and provides information to assess problem and provide a solution. Works within well-defined processes. This role is required to provide advice and guidance within a range of processes aimed at causing understanding in others.

Qualifications:

• Business or HR Degree or relevant qualification is ideal, but not essential where supported by relevant work experience.
• Guidance – English qualification or a high degree of written/spoken English

Knowledge, skills and experience:

• Previous knowledge and/or experiencing working with Middle East countries various working conditions is advantageous but not essential
• Previous experience and knowledge of processes and understanding of impact of actions within in specialist area
• Previous experience in data entry and maintaining data integrity with confidential information
• Preparing documents following templates and instructions to ensure accuracy
• Knowledge of HRIS tools (Oracle preferred), case management tools and exposure to a shared service centre environment
• Excellent document production and presentation skills
• Problem solving within a range of processes
• Excellent customer relationship skill
• Demonstratable experience of being able to prioritise and manage workload to achieve end result.
• Possess initiative & drive, with strong desire to continuously improve process and deliver within agreed objective
• Proven ability to develop strong partnerships with and engage and influence key stakeholders.
• Excellent verbal and written communication skills.
• Intermediate Microsoft Suite skills, including Word, Excel, PowerPoint.  Ability to perform pivot tables and V-lookups in Excel highly regarded.
• Well-developed knowledge of HR policies, procedures or processes highly regarded.

Personal Attributes:

• Excellent rapport building skills.
• Very strong attention to detail – this is critical to the success of the role
• Communicate effectively and appropriately to all managers and employees, and ability to adapt communication style to suit.
• Self-motivated with a flexible and adaptable approach, working tight deadlines whilst maintaining a high standard, quality of output
• Demonstrate sound, fact-based decision making, and ability to work collaboratively with colleagues, clients and contractors.
• Strong organisational skills
• Ability to work effectively in a team and willingness to help others.