Guest Services Executive – UAEN

• Greets patients and/or Guests arriving at the outpatient clinics, to assists as required. • Registers all outpatients upon arrival as per policy. • To maintain Patient Confidentiality. • Identification of Patient Valid documents i.e., EID or Passport. • Checking eligibility for insurance approval. • Schedules, reschedules, cancels, and confirms outpatient and medical services as required. • Initiate accurate process to complete the patient’s registration ( insurance or self- paying.) • Collecting Payment, i.e., Cash, Deductibles, Co-insurance, and Copayment as per insurance and/or SOB’s (from online insurance portals) service wise. • Coordinates with Nursing and other Departments to resolve patient’s queries. • Informing patients when there are delays for diagnostic or treatment services. • Directs patients to appropriate clinics/areas. • Submits documents related to cash collection and refunds to Chief Cashier. • Maintains records for any authentication for services for any patient(s) given by higher officials. Report to be forwarded to Billing Supervisor. • Reconciliation of daily cash and credit card collection to be completed before closing. Excess or short in collection to be reported to Chief Cashier. • Cash collection according to the individual collection report must be deposited in the Main Cash Box. • Coordinates with the Clinic and service providing units for rectification of documents and reports requested by the Back Office – Claims Submission Team. • Assists in training of the new employees as directed by supervisor. • Knowledge of insurance protocols. • Coordinates with insurance department and clinic for preauthorization of services. • Knowledge in basic medical terminology ( limited to front office ).

• Greets patients and/or Guests arriving at the outpatient clinics, to assists as required. • Registers all outpatients upon arrival as per policy. • To maintain Patient Confidentiality. • Identification of Patient Valid documents i.e., EID or Passport. • Checking eligibility for insurance approval. • Schedules, reschedules, cancels, and confirms outpatient and medical services as required. • Initiate accurate process to complete the patient’s registration ( insurance or self- paying.) • Collecting Payment, i.e., Cash, Deductibles, Co-insurance, and Copayment as per insurance and/or SOB’s (from online insurance portals) service wise. • Coordinates with Nursing and other Departments to resolve patient’s queries. • Informing patients when there are delays for diagnostic or treatment services. • Directs patients to appropriate clinics/areas. • Submits documents related to cash collection and refunds to Chief Cashier. • Maintains records for any authentication for services for any patient(s) given by higher officials. Report to be forwarded to Billing Supervisor. • Reconciliation of daily cash and credit card collection to be completed before closing. Excess or short in collection to be reported to Chief Cashier. • Cash collection according to the individual collection report must be deposited in the Main Cash Box. • Coordinates with the Clinic and service providing units for rectification of documents and reports requested by the Back Office – Claims Submission Team. • Assists in training of the new employees as directed by supervisor. • Knowledge of insurance protocols. • Coordinates with insurance department and clinic for preauthorization of services. • Knowledge in basic medical terminology ( limited to front office ).

High School-Diploma-Bachelor