Ticketing Clerk

• Politely welcome patients that walk into the Pharmacy.

• Ensure that patients/visitors receive a token number at the start to manage the patient flow in the Pharmacy.

• Make sure patients always receive satisfactory service.

• Communicate with the internal team to update all patients about their prescription’s status.

• Communicate clearly and concisely with colleagues and patients using a respectful tone.

• Answer questions and give information based on knowledge of hospital or department and organization regulations.

• Actively seek customer input on their needs, requirements, preferences and feedback.

• Exemplify the company’s vision, mission and values.

• Respect patient’s right to confidentiality.

• Help ensure customer requirements or expectations are met through the effective use of communication or feedback channels in accordance to company policy and procedures.

• Personally, accept responsibility for client service.

• Effectively handle or appropriately respond to stressful situations, interruptions and interactions.

• Stay up to date with process changes.

• Understand and work according to corporate policies and procedures.

Responsible to welcome patients and visitors into the Pharmacy and help generate a token number for patients for smooth operations of patient flow in the Pharmacy.

Secondary School Certificate