Website Rosewood Hotel Group
Discover a global collection of one-of-a-kind luxury hotels, resorts and residences, each inspired by our A Sense of Place® philosophy to reflect the local culture and spirit of a destination. The result: travel experiences that are authentic, original, and deeply personal.
Job Description
OVERVIEW/BASIC FUNCTION:
Responsible for the management of all aspects of the Front Office functions, in accordance with hotel standards. Directs implements and maintains a service and management philosophy which serves as a guide to respective staff.
RESPONSIBILITIES:
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge at all times of:
a. All hotel features/services, hours of operation.
b. All room types, numbers, layout, decor, appointments and location.
c. All room rates, special packages and promotions.
d. Daily house counts and expected arrivals/departures/ VIP’s.
e. Room availability status for any given day.
f. Scheduled in-house group activities, locations and times.
• Ensure that current information on rates, packages and promotions are available at the Front Desk and that all staff is knowledgeable on such.
• Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations.
• Prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts.
• Ensure that staff report to work as scheduled. Document any late or absent employees.
• Monitor the staffs’ interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.
• Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures.
• All other duties as required.
About Us
Located on Al Maryah Island at the core of Abu Dhabi’s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.