Service Advisor | Al Futtaim Automotive | FAMCO

Job Requisition ID: 156435

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

As a Service Advisor, you embody the essence of our brand and division for our valued customers. Your role is central to fostering robust customer relations, ensuring a seamless and positive end-to-end Aftersales customer journey.

What you will do:

• Build long-term relationships with customers to ensure retention and loyalty.
• Achieve financial objectives by strategically upselling and controlling discounts to meet monthly revenue targets.
• Actively engage with customers, providing consultations on their needs and service requirements throughout the entire service process, ensuring the vehicle is fixed right the first time.
• Coordinate with the Production Team to provide timely progress updates to customers, maintaining on-time delivery commitments.
• Ensure comprehensive communication during vehicle delivery, explaining all work performed and associated costs to enhance customer understanding.
• Effectively sell service contracts to retail and fleet customers, maximizing success ratios.
• Adhere to Standard Operating Procedures, Company policies, and Distributor Programs to ensure consistency in the customer experience.
• Engage with customers through daily calls, emails, and visits for potential business opportunities and to increase VIN Inflow.

Required skills to be successful:

• Working knowledge of MS Office; SAP knowledge highly preferred.
• Strong customer handling and communication skills.
• Fluency in English and basic Arabic would be an advantage.
• Technical proficiency in commercial vehicles, preferably Japanese brands.
• Product and process knowledge.
• Must possess a valid driving license.

About the team:

Join a dynamic team dedicated to delivering exceptional Aftersales experiences. We value collaboration, innovation, and a customer-centric approach. As a Service Advisor, you’ll play a key role in shaping the future of our brand.

What equips you for the role:

• Diploma or Bachelor’s degree in Automobile/Mechanical Engineering.
• 3 to 5 years of overall experience in the automotive industry, preferably in a similar service role.