Website Cartier
Cartier, whose name is synonymous with open-mindedness and curiosity, sees beauty in everything. Creativity, freedom, sharing and excellence are all central to its values. This vision enables a creative territory that is shaped around a unique style. From jewelry and fine jewelry to watchmaking and perfumes: Cartier’s creations symbolize the fusion of exceptional savoir-faire and timelessness.
Business Risk Manager
The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.
About us
Since 1847, Cartier is the reference in luxury and represents the symbol of excellence thanks to its extraordinary know-how, powerful values, and unique creativity.
Animated by a “pioneer spirit”, our Maison is recognized as a “dream maker” through a distinctive network all around the world which blends passion, exquisite creations, hospitality, and generosity, to create and celebrate memorable moments with each of our valuable guests.
Do you match this profile?
Striving for operational excellence, attention to details, retail-centric and entrepreneurial, your goal is to ensure Cartier’s quest to perfect compliance by designing, testing and reporting of all internal control systems to meet brand & group standards.
Your management & communication skills will enable you to engage your stakeholders, where business performance and client experience are main priorities. You are navigating in a complex and ever-changing environment with challenges to thrive in.
Covering boutiques, point-of-sales and digital presence in several cities and on a large territory, your scope is vast and projects multiple, you know how to prioritize and are excellent with your time management.
What do we expect from you?
1 – Boutique Operations and Audit
✓ Support with review and update of Boutique Operations Manual (BOM) and co-construction with regional and international teams
✓Ensure Boutique Operation Manual (BOM) is available & updated
✓ Understand routine boutique operation procedures and help to optimize the business workflow
✓ Work hand in hand with boutique management to add efficiency to all controls whilst ensuring perfect risk control
✓ Engage with all Administrative in-boutique positions to elevate understanding, management and governance on all compliance / business risk topics by organizing regular function meetings
✓ Support to provide monthly & quarterly training to Boutiques on control requirements
✓ Ensure all new joiners are given adapted introduction to compliance and to boutique operations during probation and vouch for their literacy on the subject
✓ Support queries raised from boutique during daily operations or Continuous Improvement project, aimed at improving client facing time whilst in boutique
✓ Responsible for Boutiques Sales Reporting analysis to facilitate the desktop review of boutique operations and controls
✓ Follow up on audit findings and provide recommendations to improve control effectiveness at Boutique
2 – Product Compliance
✓ Collaborate with Group and related Departments within the Maison
✓ Ensure boutique inventories compliance, monitor their perfect orchestration, reporting, analysis, up to situation rectification
✓ Optimize and organize all operations related to product compliance to ensure seamless processes
3 – Office Compliance
✓ Help to review and evaluate significant business risk and process control effectiveness
✓ Participate in business improvement projects, identify key control, and draft control workflows
✓ Actively attend monthly and quarterly meetings with Group and related Departments within the Maison
4 – Investigations
✓ Visit retail boutiques/POS, perform Operation Checks (OC), complete related checklists, and give boutique/POS staffs on-site guidance
✓ Prepare and revise the OC reports for boutiques/POS
5 – Reports Analysis
✓ Prepare analysis based on Daily Sales reports to facilitate the Boutique Operation Checks, such as but not exclusively exchanges and refunds, deposits, high value transactions, price changes, reservations
✓ Prepare analysis according to specific requirements such as whistleblowing case, and other boutique issues investigation purpose
QUALIFICATIONS
Required experience:
- Excellent written and verbal communication skills
- Have in-depth knowledge of boutique operations
- Ability/experience in handling sensitive/complex matters in a confidential/professional manner
- Ability to quickly assess/understand business situations/transactions to determine the high risk areas, susceptibility to fraud, weaknesses, and areas of improvements
- Have strong communication skill
- Integrity and Trust
Competency requirement:
- Independent, self-driven personality with high integrity
- High level of attention to details
- Ability to quickly assess and understand business issues in an analytical way and provide solutions
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DIMENSION:
Headcount supervised: N/A
Internal contacts:
- Strong functional line of reporting with : Finance Team and Commercial Team
- Liaise with: Boutique Area Managers, Boutique Managers and Staff
- Work closely with: Marketing & Communications, SDP & VM, PR, Finance and Group Compliance Team
Requirements:
- English language; Arabic is a plus.
- Ability to work flexible hours with occasional travels within the UAE
- Ability to deal with people from all backgrounds.
- Willing to take on temporary new duties during colleagues’ leave or absence
To apply for this job please visit jobs.richemont.com.