Account Manager

Key Accountabilities (6 – 8 accountabilities max)

• Accurately forecasts annual, quarterly and monthly revenue streams.
• Develops specific plans to ensure revenue growth in all company’s products.
• Directs professional account management activities.
• Sales of emerging products and multi-product sales.
• Improved seminar presentations.
• Pro-active competitive strategies and targeted sales campaigns.
• Proper use and level of sales support.
• Account manager is expected to be extremely hands-on in making sales efforts, including on-site and off-site meetings with sales leads, aggressively seeking new leads, and up sales, to ensure revenue and sales growth
• Resolve customer complaints regarding sales and service
• Contacting clients by phone to arrange meetings.
• Meeting with clients to gain a full understanding of their business and their Telecom and IT strategy
• Achieving Sales targets
• The ability to manage team of account executives

Qualifications, experience, skills and competencies

Qualifications:

• Bachelor’s degree in IT, Telecom, or Sales and marketing
• MBA in business, sales, or marketing is an advantage

Experience:

• Minimum eight to ten years of experience in IT and Telecom Services sales with an excellent track record in reaching targets and developing relationships with customers
• Past experience must include at least three years’ experience in selling to Key Accounts (Top 100 accounts)

Skills

• Excellent selling skills
• Excellent time management, communications, decision making, human relations, presentation, self-motivated, work under pressure, team player, and organization skills
• Excellent analytical skills: able to understand customer requirements and drive the relevant solutions
• Professional appearance and presentation required.
• Excellent problem-solving skills
• Able to take initiative
• Able to “think out of the box”
• Able to understand the company’s overall objectives and to relate them to the personal objectives/targets
• Capable of reaching and conversing with senior executives within Key Accounts
• Excellent ability to understand and implement Key Account Planning methodologies (e.g. ESP and TAS)
• Should have management and multitasking abilities
• Have a Can-Do attitude
• Ability to adapt to a changing environment

Competencies

Please provide the level of competency as per the grade: Level 1 for Band 6, Level 2 for Band 5, level 3 for Band 4, level 4 for Band 3.

• Think strategically (Level 2 of 5)
• Achieve tangible results (Level 2 of 5)
• Lead breakthrough change (Level 2 of 5)
• Exceed customer expectations (Level 2 of 5)
• Nurture, Inspire and Motivate (Level 2 of 5)
• Target win-win outcomes (Level 2 of 5)