Guest Relations Agent

Guest Relations Agent

Full time

Four Seasons Resort Dubai at Jumeirah Beach

The Four Seasons Resort Dubai at Jumeriah Beach with its unparalleled location, fresh approach to luxury and legendary personalized service, has exceeded the high expectations in the ultra- competitive Dubai market. At Four Seasons we believe that our most important asset is our team of employees. The Four Seasons has a tremendous commitment to the development and training of all employees. We ensure that the best packages and finest management structure are in place to guarantee a stable environment in which development is second nature for our employees. Successful Four Seasons candidates will be offered once- in-a- lifetime opportunity rich in personal and professional growth.

Four Seasons Dubai at Jumeirah Beach includes five outlets options – from the beachfront Sea Fu restaurant to the rooftop Mercury Lounge, and it includes 237 Dubai luxury hotel rooms – including 49 suites – subtle Arabic design motifs blend with cool, contemporary style, featuring soft backgrounds of blue or green. Dubai is the second largest of the seven Emirates that make up the United Arab Emirates, Dubai is located on the southern shore of the Arabian Gulf. Has a Sub- tropical, arid climate.

Join our Team

• Work on a team that is built on mutual respect, collaboration, excellent service.
• Four Seasons provides employees with the same level of care that we expect to be shared with our guests.
• Four Seasons have been ranked in FORTUNE Magazine’s 100 best companies to work for since 1998.

Responsibilities

• Excellent knowledge of Opera.
• Respond to a wide variety of guest requests by accurately assessing the guest needs and requests.
• Adds personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
• Welcomes and registers hotel guests.

Preferred Qualifications and Skills

• Previous experience in a similar role within 5* luxury Hotel.
• Excellent verbal and written communication skills are essential. Agents must effectively interact with guests, listen to their concerns, and convey information clearly.
• A strong customer service mindset is vital. Agents should be courteous, empathetic, and committed to exceeding guest expectations.
• The ability to handle guest complaints and resolve issues in a proactive and diplomatic manner is crucial. Guest Relations Agents should find solutions that leave guests satisfied.
• Dealing with a diverse range of guests, some of whom may be challenging, requires patience and the ability to remain calm under pressure.
• Being able to understand and empathize with guests’ needs and concerns helps in creating a positive guest experience.
• Guest Relations Agents often handle various tasks simultaneously, such as managing reservations, coordinating special requests, and maintaining guest records. Strong organizational skills are a must.
• Ensuring accuracy in guest information, reservations, and requests is important to avoid misunderstandings and errors.
• The hospitality industry can be fast-paced and unpredictable. Agents should be adaptable and able to handle unexpected situations gracefully.
• Fluency in multiple languages can be a significant asset.

What to Expect: You Will….

• Be part of a cohesive team with opportunities to build a successful career with global potential.
• Have the opportunity to engage in diverse and challenging work.
• Be recognized for excellence.