Intermediary Sales Advisor

Job Description:

Intermediary Sales Advisor

Dubai, UAE

Hybrid working

Permanent, Full time

Apply by 4th July 2023

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

Role Overview

As the Intermediary Sales Consultant you will proactively manage a portfolio of top tier and developing brokers. You will grow our business in line with agreed targets and deliver these targets with the highest level of customer care.

Through regular and positive contact, you will identify opportunities to expand and retain your portfolio by building strong relationships with your and delivering exceptional service. This is a targeted environment and you will be incentivised based on the growth and retention of your portfolio.

What you’ll do

• Build profitable relationships with all brokers assigned to you by delivering the highest standard of customer service with an emphasis on proactively seeking opportunities for winning new business and increasing the net growth of your portfolio.
• Proactively manage all aspects of the portfolio assigned to you, including pricing discussion and all sales needs, negotiating these through outbound and inbound contact.
• Develop a strong business relationship with your portfolio and keep the customer informed at all times and deliver the highest level of customer care
• Work closely with your colleagues to support and help resolve complex queries in order to find a resolution for the customer.
• Foster a continuous improvement mindset and work with your colleagues to identify improvements and transform great ideas into tangible implementation steps to drive the business forward.
• Make proactive outbound calls to brokers generating sales opportunities to further increase the potential of conversion and sales.
• Keep abreast of competitor activity, products and regional trends, sharing all new information with colleagues and use this information during negotiations to secure and maintain profitable business.
• Assist with client visits and deliver training support for the broker network whether in house or off- site, e.g. for sales pitches.
• Constantly analyse, improve and develop performance against set objectives through training, self-analysis and coaching sessions on a monthly basis and actively participate in workshops to maximise knowledge and ability putting new skills into practice.
• Comply with and abide by the requirements of the Data Protection Act and those of the FOS and FCA at all times.

What you’ll bring

• A proven track record in outbound telesales is essential with a minimum of 2 years experience, from the financial services sector or a brokerage background, relevant transferable skills and knowledge from other sectors.
• Experience of selling high value consumer products and service to high net worth consumer segment
• A track record of achieving and exceeding sales and quality targets
• Excellent ability to build relationships with internal and external stakeholders
• Outcome and delivery focused
• Self-motivated with the ability to work on own or within a team and promote a positive attitude
• Fluent Russian speaker (written, verbal and reading) would be beneficial
• Computer literate with sound knowledge of Microsoft Packages.
• Excellent communication skills with fluent written and spoken English

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you’ve found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn’t where you’ve been.

This is where you’re going.

This is what we have belief in.