Assistant Manager – Policy and International Governance

Department Description:
Group Operations is responsible for developing the Operations Strategy for the Group including the International entities The unit also owns the Operations Policies for the Group and is the custodian for all Group wide policies. The unit is responsible for ensuring smooth Business operations by leveraging smooth rollout of strategic projects aligning strategic Partners governing change management process and improving business processes continually

The unit leverages governance instruments such as policy user access management and optimal processes to ensure balance between controls and efficiency Managing relationship with UAE and International Regulatory bodies is another key responsibility of Group Operations. The overall KPI of the unit is to ensure operational efficiency of the Group

Brief Description:
This job holder plays a critical role in the fulfillment of the Group Operations strategic objectives The job provides the leadership assistance implementation guidance and key decisions required for achieving the agreed strategic initiatives

The role is responsible for providing specialist services related to Operations Support activities by analyzing various data understanding the business issues and challenges Identify organizations strengths and weaknesses and suggests areas of improvement Review and edit requirements specifications business Operations flows and recommendations related to proposed solution

Other activities of this role include services oriented towards rollout of strategic Ops projects products processes controls compliance vendors and information technology To act as a guide and as a point of technical reference expert in order to monitor the business changes in concerned areas and provide guidance and services towards improvement To anticipate changes required in a business process cycle and provide necessary support to streamline activities for better functioning

Detailed Description:

• Assist and Plan monitor and execute specific defined activities for operational support
• Assist to evolve a strong team through constant guidance to create a formidable disciplined system that exceeds service standards without compromising on controls
• Assist to create Business Operations Requirement Specification Information mapping business rules support risks and escalation procedures Reinforce a sense of accountability and responsibility for delivering highest Operational qualities values to business
• Continuously provide specialist support to various business activities to meet current and future needs of the businesses
• Liaise with CB and various regulatory authorities to obtain clarifications sought by business and respond n behalf of the organization on all operations related matters

Job Requirements:

• Monitor adhere to and develop all laid down compliance controls and operating policies of ENBD to meet the business and Operational needs
• Identify skill gaps and recommend to line manager for appropriate training to provide opportunity for individual growth in the organization
• Suggest Process Improvement in areas identified during the course of the job
• Suggest cost saving measures
• Extensive knowledge of Banking Operations and processes
• Knowledge of ENBD Ops Policies Processes
• Knowledge of banks tariff and products
• Acceptable knowledge of computer to prepare various analytical reports
• Excellent communication skills
• Good presentation skills
• Exceptional level of reasoning skills
• Strong Data analysis skills
• Banking Associate certification from a recognized institution Certification in Operational Risk Management Compliance

AS Mentioned in the JD